Shipping policy

Last updated: July 29, 2026

We carefully prepare every plant for its journey from our family-run nursery in Sorrento, Florida. Because live plants are perishable and shipping conditions can vary, please review the terms below before ordering.

Shipping

Shipping destinations and costs

Available shipping destinations, methods, and charges are shown at checkout. Plant and agricultural shipping restrictions vary by state and by item, so some products may not be eligible for every destination. Any product-specific restriction shown on the product page or at checkout is part of this policy.

Processing and delivery estimates

Order-processing and estimated delivery information displayed at checkout are estimates, not guarantees. We may briefly hold a live-plant shipment when severe heat, cold, storms, holidays, or carrier conditions could put the plant at risk. Tracking information is provided when an order ships. Orders containing multiple plants may arrive in separate packages.

Delivery address and receiving your plants

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected; we cannot guarantee changes after an order has shipped. Bring live plants indoors promptly after delivery and open the package carefully. We are not responsible for loss or damage caused by an incorrect address, refusal of delivery, theft after confirmed delivery, or a package left outdoors after delivery.

Damaged Plants and Our 48-Hour Arrival Guarantee

If a plant arrives damaged, contact us within 48 hours of the carrier’s recorded delivery time. Email Formosanursery@gmail.com and include:

• Your order number and the name of the affected plant;
• Clear photographs of the plant, its pot and soil, the shipping box, and the shipping label; and
• A brief description of the problem.

Please keep the plant and all packaging until we finish reviewing the claim. For an approved arrival-damage claim, Formosa Plants will provide a refund or replacement at our discretion. Replacements are subject to availability; if the same plant is unavailable, we may offer a comparable plant or a refund. We do not require a damaged plant to be shipped back unless we specifically request it.

Minor soil movement, a small amount of leaf loss, temporary wilting, or normal cosmetic wear can occur during transit and does not necessarily mean that a plant is unhealthy or eligible for a claim.

14-Day Plant Warranty

Our plant warranty lasts 14 calendar days from the carrier’s recorded delivery date. If a plant develops a serious health problem during that period that reasonably appears related to its condition when delivered, contact us before the 14-day period ends with your order number, current photographs, and details about the plant’s care and growing conditions.

The warranty does not cover normal acclimation, seasonal dormancy, ordinary leaf drop, minor cosmetic differences, improper watering or lighting, repotting damage, fertilizer or chemical damage, pests introduced after delivery, neglect, outdoor weather exposure after delivery, pet or household damage, or failure to follow reasonable care instructions. Claims submitted after the applicable 48-hour arrival-damage window or 14-day warranty period are not eligible.

Returns, Exchanges, and Order Changes

Because plants are living, perishable products, we do not accept returns or exchanges for change of mind, preference, size expectations, or normal variations in color, shape, or growth. Product photographs are representative; each plant is naturally unique.

Contact us as soon as possible to request a cancellation or order change. If packing or fulfillment has begun, or the order has shipped, we may be unable to cancel or modify it.

Refunds

Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the refund results from an approved damaged-on-arrival claim or our fulfillment error. After we issue a refund, your bank or card provider may require additional time to post it to your account.

Carrier Delays and Missing Packages

Delivery dates are estimates and carrier delays can occur. If tracking shows an unusual delay or a package is marked delivered but cannot be located, contact the carrier first and then email us so we can help review the situation. A carrier delay by itself does not automatically qualify an order for a refund, but we will evaluate any resulting plant damage under the terms above.

Contact Us

Questions or claims may be sent to Formosanursery@gmail.com or 321-279-9985.

Formosa Plants
25329 Ironwedge Drive
Sorrento, Florida 32776