Refund policy

Last updated: July 31, 2026

We want your plants to arrive healthy and ready to grow. Because live plants are perishable and naturally vary, the following policy applies to refunds, replacements, and warranty requests.

Damaged on Arrival

If a plant arrives damaged, contact us within 48 hours of delivery at formosanursery@gmail.com. Include your order number and clear photographs of:

• The entire plant
• The damaged area
• The shipping box and packaging
• The shipping label

Please retain the plant and all packaging until we have reviewed the claim. If the claim is approved, we will provide a refund or replacement at our discretion. Replacement availability may depend on current inventory and shipping conditions.

14-Day Plant Warranty

Our warranty period is 14 days from the confirmed delivery date. To request warranty assistance, contact us within that period with your order number, photographs, and a description of the plant’s condition and care provided. Approved claims may receive a refund, replacement, or store credit at our discretion.

Natural Plant Variation and Shipping Stress

Live plants naturally vary in size, shape, fullness, leaf count, color, bloom stage, and fruiting stage. Minor leaf loss, soil displacement, temporary drooping, small cosmetic blemishes, or normal shipping stress do not automatically qualify as damage. Plants may also be pruned or prepared before shipment for their health and safety.

Warranty Exclusions

The warranty does not cover damage or decline caused after delivery by neglect, overwatering, underwatering, unsuitable light or temperature, improper planting or repotting, fertilizer or chemical injury, pests acquired after delivery, frost, heat exposure, pets, physical damage, failure to retrieve the package promptly, incorrect delivery information supplied by the customer, or conditions outside our control. We cannot guarantee future growth, flowering, fruiting, or survival after the 14-day warranty period.

Returns

Do not mail a live plant back without written authorization. Unauthorized returns may not be accepted or refunded. If we authorize a return, we will provide instructions. Non-plant merchandise must be unused, in its original condition and packaging, and accompanied by proof of purchase. Unless the item arrived damaged or incorrect, the customer is responsible for authorized return-shipping costs.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after an order has entered processing or has shipped.

Incorrect, Missing, or Undeliverable Orders

Contact us promptly if you receive the wrong item or an item is missing. Customers are responsible for entering a complete and accurate shipping address. Orders returned, delayed, lost, or damaged because of an incorrect address, refused delivery, or failure to retrieve a package may not qualify for a refund or free replacement.

Refund Processing

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit. Original shipping charges are non-refundable unless the order arrived damaged, incorrect, or otherwise required by law.

Contact Us

Formosa Plants
25329 Ironwedge Drive
Sorrento, Florida 32776
Phone: 321-279-9985
Email: formosanursery@gmail.com